Information We Collect
When you engage with ophelionexa's income optimization services, we collect different types of information to provide you with personalized financial strategies. This includes information you directly provide and data we automatically collect through your interactions with our platform.
Personal Information You Provide:
- Contact details including name, email address, phone number, and mailing address
- Financial information such as income sources, employment details, and financial goals
- Identification documents required for account verification under Australian financial regulations
- Communication preferences and consultation scheduling information
- Feedback and survey responses about our services
Automatically Collected Information:
- Website usage data including pages visited, time spent, and navigation patterns
- Technical information such as IP address, browser type, and device characteristics
- Cookies and similar tracking technologies to enhance user experience
- Location data (with your consent) to provide location-relevant financial advice
How We Use Your Data
Your information helps us deliver effective income optimization strategies tailored to your unique financial situation. We process your data lawfully under the Australian Privacy Act 1988 and only for legitimate business purposes.
Primary Service Purposes
We use your financial information to develop personalized income optimization strategies, provide consultations, and track your progress toward financial goals.
Specific Data Uses Include:
- Creating customized financial analysis and income optimization recommendations
- Scheduling and conducting financial consultations and follow-up sessions
- Sending service updates, educational content, and relevant financial insights
- Improving our services through analysis of client outcomes and feedback
- Complying with Australian financial services regulations and reporting requirements
- Protecting against fraud and ensuring platform security
Information Sharing and Disclosure
ophelionexa takes a conservative approach to data sharing. We never sell your personal information and only share data when necessary to provide our services or when required by law. Any sharing is done with appropriate safeguards and privacy protections.
We May Share Information With:
- Trusted service providers who assist with payment processing, document storage, and communication services
- Professional partners including accountants and legal advisors when relevant to your financial strategy
- Regulatory bodies and government agencies as required under Australian financial services laws
- Law enforcement when legally compelled or to protect against fraud and illegal activities
All third parties who receive your information are contractually bound to protect your data with the same level of security we maintain. We conduct regular audits of our service providers to ensure compliance with privacy standards.
Your Privacy Rights Under Australian Law
The Australian Privacy Act grants you specific rights regarding your personal information. We're committed to honoring these rights and making the process as straightforward as possible for our clients.
Access Your Data
Request a copy of all personal information we hold about you, including how it's been used and who it's been shared with.
Correct Information
Update or correct any personal information that's inaccurate or incomplete in our records.
Delete Data
Request deletion of your personal information, subject to legal and regulatory retention requirements.
Opt-Out Rights
Unsubscribe from marketing communications or opt-out of certain data processing activities.
How to Exercise Your Rights
Contact our privacy team at info@ophelionexa.com or call +61407734751. We respond to most requests within 30 days and provide updates if additional time is needed.
Data Security and Protection
Protecting your financial information is fundamental to our business. We've invested significantly in security infrastructure and follow industry best practices to keep your data safe from unauthorized access, theft, and misuse.
Our Security Measures Include:
- End-to-end encryption for all data transmission and storage systems
- Multi-factor authentication for staff access to client information
- Regular security audits and vulnerability assessments by independent specialists
- Secure cloud hosting with Australian data centers and backup systems
- Staff training on data protection and confidentiality requirements
- Incident response procedures for potential data breaches
Despite these protections, no system is completely secure. We monitor our systems continuously and will notify you immediately if we discover any unauthorized access to your information, as required by Australian data breach notification laws.
Data Retention Periods
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.
Retention Timeframes:
- Active client records: Maintained while you're receiving services plus 7 years after service completion
- Financial transaction records: 7 years as required by Australian taxation and financial services laws
- Marketing communications: Until you unsubscribe or request deletion
- Website usage data: 2 years unless you request earlier deletion
- Identification documents: 7 years after account closure for anti-money laundering compliance
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of certain data types, though we may need to retain some information to meet legal obligations or resolve disputes.
International Data Transfers
While ophelionexa primarily operates within Australia, some of our technology service providers may process data internationally. We ensure any international transfers meet Australian privacy law requirements and include appropriate safeguards.
International Transfer Safeguards:
- Contractual data protection clauses with all international service providers
- Regular compliance audits of overseas data processing activities
- Encryption of all data before international transmission
- Preference for service providers in countries with adequate data protection laws
Most of your sensitive financial information remains within Australian data centers. When international processing is necessary, we obtain your consent and ensure the same privacy protections apply regardless of processing location.